Ordering Guide

Once you have a prescription from your doctor follow these guidelines for dispensing, so that you receive it as quickly as possible.

To order your first prescription, or to order a new prescription you must post the prescription, along with this form. Telephone us Mon-Fri 9am-5pm on 02 9387 3205 to determine the cost of your prescription and delivery. Under The Pharmacy Act we are required to dispense from the original prescription. Therefore although we can begin the compounding process from a faxed prescription, we require the original before we can supply you the medication.

Medication is returned to you by post within approximately three working days. OR, place your order personally between 9am to 5pm Monday – Friday. We require the prescription, your pertinent details and payment. At this point we will organize to either post your order to you, or arrange a suitable time for you to collect it.

Ordering A Repeat of Your Prescription

Your medication label will indicate the number of repeats (refills) you have remaining with us and their expiry date. These repeats can be ordered by phone, fax, and email mail to:
info@stenlake.com.au or online when paying by credit card. If paying by cheque or money order, you will need to post your payment with your order details on the form provided.
Please keep track of your available repeats. When you receive an order that says NO REFILLS on the label you need to send a new prescription to us in time for your next order.

All prescriptions must be paid in advance, as numerous custom-prepared medications in the past had not been collected. As the medications are unique, they have had to be destroyed which is a cost we can not absorb, nor want to pass on to our clients.