Terms and Conditions
Refund and Exchange Policy:
Stenlake Compounding Chemist prepares each prescription and non-prescription compounded medication using highest quality BP/USP grade materials with precision and accuracy. Although we are confident with all of our products, we will replace any product we supply, free of charge if it is found to be faulty or does not meet our quality standard. We must be notified within 7 days of receiving any faulty goods for this guarantee to be valid.
If the product has been stored inappropriately after receiving in particular temperature sensitive products, interfered with or not followed per directions provided, Stenlake Compounding Chemist has the right to refuse replacing the product.
Stenlake Compounding is unable to provide credit for or refund products due to change of mind, order of incorrect product, no longer required or over-ordering. In fact, according to NSW health legislation, it is illegal for a pharmacist to re-dispense medicine that has already been dispensed to another patient. You should place your unwanted medicines in a Return of Unwanted Medicines (RUM) bin which can be found in most pharmacies or return it to us for safe disposal.
Shipping and Delivery:
We ship our products via Australia Post or courier services as purchased by you as part of the order. We have no control over the environmental factors, the delivery times and conditions as per the policy of the applicable postal / courier service provider. Stenlake Compounding Chemist is not associated with Australia Post or any courier company and cannot be held responsible for damaged parcels or orders that are lost. Australia Post is not obliged to follow specific delivery instructions requested by the customer as per their policy.
Allergies and intolerances:
As a customer, you must inform us of any known allergies (e.g. lactose, flavours and etc.) when you order. If notified in advance, our pharmacists may be able to accommodate your needs depending on the formulation of the product. We accept no responsibility if you fail to do so. In addition, we will not be held responsible for any unknown allergic or intolerant reactions to any product we supply.
Most of our medications can be compounded lactose and gluten free.